Everything from standard plan plus:
• 1 white label site
• 24 hour support hotline
• Premium footer design
• Custom donation forms
• Fully editable email texts
• Own email sender domain
1 white label site
Domain masking
Zapier integration
Onboarding and implementation included
Phone/email support in normal working hours
Not all customers fit our standard pricing. You may have special or advanced requirements or maybe you just don’t fit into the two packages.
• Custom pricing
• 0% - 2% fees
• SLAs
• Custom email automation
• Multiple sites
Everything from standard plan plus:
• 1 white label site
• 24 hour support hotline
• Premium footer design
• Custom donation forms
• Fully editable email texts
• Own email sender domain
1 white label site
Domain masking
Zapier integration
Onboarding and implementation included
Phone/email support in normal working hours
Not all customers fit our standard pricing. You may have special or advanced requirements or maybe you just don’t fit into the two packages.
• Custom pricing
• 0% - 2% fees
• SLAs
• Custom email automation
• Multiple sites
Everything from standard plan plus:
• 1 white label site
• 24 hour support hotline
• Premium footer design
• Custom donation forms
• Fully editable email texts
• Own email sender domain
1 white label site
Domain masking
Zapier integration
Onboarding and implementation included
Phone/email support in normal working hours
Not all customers fit our standard pricing. You may have special or advanced requirements or maybe you just don’t fit into the two packages.
• Custom pricing
• 0% - 2% fees
• SLAs
• Custom email automation
• Multiple sites
Everything from standard plan plus:
• 1 white label site
• 24 hour support hotline
• Premium footer design
• Custom donation forms
• Fully editable email texts
• Own email sender domain
1 white label site
Domain masking
Zapier integration
Onboarding and implementation included
Phone/email support in normal working hours
Not all customers fit our standard pricing. You may have special or advanced requirements or maybe you just don’t fit into the two packages.
• Custom pricing
• 0% - 2% fees
• SLAs
• Custom email automation
• Multiple sites
Everything from standard plan plus:
• 1 white label site
• 24 hour support hotline
• Premium footer design
• Custom donation forms
• Fully editable email texts
• Own email sender domain
1 white label site
Domain masking
Zapier integration
Onboarding and implementation included
Phone/email support in normal working hours
Not all customers fit our standard pricing. You may have special or advanced requirements or maybe you just don’t fit into the two packages.
• Custom pricing
• 0% - 2% fees
• SLAs
• Custom email automation
• Multiple sites
Unlimited fundraising pages
Unlimited project pages
Unlimited event pages
Unlimited administrators
All payment types
Unlimited MyShop numbers
All fundraiser types
API/Webhooks
Real time reporting
All integrations
Custom branding
Design help
Domain masking
SSL Certificates
Account manager
2FA login
Short answer is that if you raise more than 108,000 € a year then you should be on premium. The long answer is that might be a bit more complicated, so we have a guide for you with all the details here.
Customers on standard plans get a month's payment as a discount if they choose to pay yearly. Premium plans are always paid yearly.
A Standard solution is normally implemented over a week and requires 2-4 hours of work on your behalf. A Premium usually takes three weeks to a month to implement and 14+ hours of work on your side (excluding setting up CRM integrations), but it depends on your needs and timeframe
Donations are handled by the payment acquirer. The payment acquirer we will set you up with depends on both the payment types you need and your geographical region, in certain regions we have multiple choices.
You can sign up for a test account without one. To activate your account and pay ongoing fees, you can use a payment card or bank transfer.
We offer several different options for payment processing. The standard solution is to process payments with the BetterNow standard setup, you can see the payment processing fees here. In this case you will use Clearhaus A/S as the payment acquirer, and possibly also local acquirers such as Swish in Sweden and VippsMobilePay in Denmark and Finland.
Alternatively you can process payments through Stripe or through our integration with OnlineFundraising. You can read more on our integration with OnlineFundraising here.
For standard subscriptions we offer monthly contracts as standard. You can therefore cancel with just a month's notice. If you pay yearly, then the yearly payment is non-refundable. Premium subscriptions are 12-month contracts only.
The product is fully updated in English, Spanish, German, Swedish, Finnish, Danish, and Norwegian. Our support to you is in English or Danish. We support the following currencies: GBP, EUR, DKK, SEK and NOK.
You can submit Gift Aid claims directly through BetterNow and our integration with HMRC. Our donation forms have been adjusted to HMRC's suggestions, while still optimising for the highest Gift Aid rate possible. All Gift Aid is paid directly to your account and BetterNow doesn't charge a penny of any Gift Aid amount.
We collect personal numbers in encrypted forms from supporters who wish to receive a tax deduction in Norway, Sweden and Denmark. The forms have the needed responsibility waivers ensuring you only report donations that are eligible for tax deductions. In Denmark, we furthermore generate yearly pre-formatted reports that you can upload directly to the Danish tax services.
If you cannot find answer to your question in our FAQ, you can always contact us.
Contact us