Privacy policy
In our privacy policy (“policy”), we’ll explain what information we collect about you, how we process your personal data, what we use it for and how we store and protect it.
We are the company responsible for the processing of your personal data in accordance with this policy which means that we are the data controller.
Here’s our information:
BetterNow Worldwide ApS
Address: Finsensvej 6e, 2.tv 2000 Frederiksberg, Denmark
Company registration number: 34205566
Email: support@betternow.org
Telephone: +45 7796 3139
To make the policy more user friendly we use “we”, “us”, “our” etc. to describe our company. When we talk about our “website” we mean https://www.betternow.org, https://betternow.org, and https://become.betternow.org. When we refer to “you” we mean you as a user of our website or customer of our online services or products.
The policy is related to the information we collect and process about you when you visit and sign up to our services via our Website (see section 1) and use our services and products.
PLEASE NOTE: This privacy policy does not apply when you use or visit the BetterNow Crowdfunding Platform - dk.crowdfunding.betternow.org
On our website, in our emails and on our social-media profiles, we may have links to other companies, apps or websites (“other websites”) that aren’t ours. This policy doesn’t cover how those other websites process your data and we therefore encourage you to read the privacy notices on the other websites you visit.
Here is information about us and our service: We are a white label P2P fundraising and crowdfunding solution helping charities engage their supporters in fundraising.
To give you a better understanding of why, what and for how long we process your data, we’ve divided our processing activities into areas describing the different purposes we process your data for.
Deliver our services & products
As mentioned above, we’re a white label P2P fundraising and crowdfunding solution helping charities engage their supporters in fundraising. So we process your data to deliver these services, products and our platform to you. This includes:
The data we process about you in that regard is:
Ordinary personal data:
Sensitive personal data: We don’t process sensitive personal data.
Here is the legal basis for our processing of your data:
We will keep these data for as long as they are necessary for the purposes for which they are being processed and in accordance with our data retention policy. Special circumstances or legal requirements may entail that such periods may be shorter or longer, including for the purpose of complying with legal requirements for the erasure or keeping of data.
Marketing:
We process your data for marketing-related purposes, including
The data we process about you in that regard is:
Ordinary personal data:
Sensitive personal data: We don’t process sensitive personal data.
Here is the legal basis for our processing of your data:
We collect the data directly from you and from social media platforms for the purpose of carrying out the marketing activities.
We keep your data for as long as you are subscribing to our newsletters, email marketing etc. If you ask us to unsubscribe you, we will keep your data for a specific period after your request so we can show that we have honored your request and to make sure that you aren’t receiving the material. For the other types of information, we’ll keep such data for as long as the relevant activity is ongoing and for the period after that as outlined in our data retention policy. Regarding events, courses etc. we’ll keep your personal data as long as they are necessary for the purposes of the course or the event in question and for evaluating them.
Business- and product development:
We process your data to do data analysis, audits, developing new products and services, identifying usage trends, determining the effectiveness of our campaigns and operating and expanding our business activities.
The data we process about you in that regard is:
Ordinary personal data:
Sensitive personal data: We don’t process sensitive personal data.
Here is the legal basis for our processing of your data:
We collect your data directly from you and your use of our website and services and we’ll keep such data for as long as the relevant activity is ongoing and for the period after that as outlined in our data retention policy.
Statistics:
We process your data to compile statistics and analytics for the use of our website and to monitor and analyse usage and trends. The data we process about you in that regard is:
Ordinary personal data:
Sensitive personal data: We don’t process sensitive data in this regard.
We process your data on the following legal basis:
Please read our cookie policy for more information about the vendors we use, the duration of the different cookies and the purposes for the processing of your data related to statistics. You can find our cookie policy here.
We collect the data directly from you and from the cookies and similar technologies.
Improve, optimize or modify the experience on our website and online service:
We process your data collected by your use of our website and online services and products to improve the user experience on our website and the services we offer. We use the data to operate our website, enhance the security of our website and services and its reliability and performance. We’ll also use the data to improve the content we show you, incl. determining what content is most helpful and how we can make the experience when visiting our website better.
You can read about the cookies we use in our cookie policy here.
The data we process about you in that regard is:
Ordinary personal data:
Sensitive data:
We don’t process sensitive data.
Here is the legal basis for our processing of your data:
We keep this data for up to 3 years and cookie information is kept in accordance with the cookie policy.
We collect your data from you and your use of cookies and our website and products.
Some of the grounds for processing your data may overlap, so there may be several reasons which justify us processing your data. We may also use your data in other ways but we will inform you about these purposes when we collect your data.
If you would like more information about our legal basis for processing your data, feel free to contact us.
Please note that special circumstances or legal requirements may mean that such periods may be shorter or longer, depending on the purpose of complying with legal requirements for the erasure or keeping of information.
Here is information about how we keep your data safe: https://intl.betternow.org/en/security
As you can read, we use reasonable organisational, technical and administrative measures to protect the personal data that we process about you. However, the Internet is not a 100% secure environment which means we can’t guarantee the security of the data you transmit to us. Emails sent via the Internet might not be encrypted, so we advise you not to include any confidential or sensitive information in your emails to us.
Processors (companies helping us, e.g suppliers)
We use companies (processors) to help us, e.g. with payments, sending out newsletters, running our website etc. When we use a processor we make sure that there is a legal agreement in place regarding how they will be handling data on our behalf. We’ll also make sure that they have appropriate security measures in place.
Here you can see which processors we are using. They are processing data on our behalf:
Third parties (e.g. partners)
Data isn’t shared with third parties. We only use processors as mentioned above. However, please note that in the event that we are involved in a bankruptcy, merger, acquisition, reorganization, your information may be transferred as part of that transaction.
In some cases, we’ll transfer personal data to countries outside the EU/EEA. The transfers will take place on the basis of the following legal basis:
We’ll provide appropriate safeguards for the transfer by using
You can always get a copy of the contract by contacting us at gdpr@betternow.org
You have the following rights:
1. Access and rectification:
You have the right to ask us for copies of your personal data or ask us to rectify information you think is inaccurate. We are obligated to inform you whether or not we are processing personal information about you, the purpose of the processing, the categories of the personal information and any other available information as to the source of such data. There are some exemptions, which means you may not always receive all the information we process but as a main rule you can always contact us and ask for your information.
2. Erasure:
You can ask us to erase your personal information in certain circumstances.
3. Withdrawal of consent:
If processing of your personal data is based on your consent, you have the right to withdraw your consent at any time. Your withdrawal will not affect the lawfulness of the processing carried out before you withdrew your consent. You may withdraw your consent by gdpr@betternow.org
4. Objection and restriction:
You have the right to ask us to restrict the processing of your data and a similar right to object to processing. You may at any time object to our processing of the data concerning you. If your objection is justified, we’ll no longer process such information.
5. Data portability:
You have the right to receive your personal information in a structured, commonly used and machine-readable format (data portability).
6. Where your personal data are processed for direct marketing purposes, you have the right to object at any time to the processing of personal data about you for such marketing.
There may be conditions or limitations on these rights. It is therefore not certain e.g. you have the right of data portability in a specific case - this depends on the specific circumstances of the processing activity. You are always welcome to contact us and ask. The same goes for some of the other rights.
The law gives us one month to respond to you, but we’ll try to respond sooner.
If you wish to report an issue or if you feel that we haven’t addressed your concerns in a satisfactory manner, you may contact the Danish Data Protection Agency:
Website: https://www.datatilsynet.dk
Email: dt@datatilsynet.dk
Address: Borgergade 28, 5., 1300 Kbh K
Telephone: +45 33 19 32 00
You can take steps to exercise your rights by using this email: gdpr@betternow.org
If you have questions about the policy, feel free to contact us by using the contact details in this policy.
If you have subscribed to our newsletters or asked to receive marketing material from us, you can always unsubscribe. In all these emails we include an unsubscribe link and you always click the link and easily unsubscribe.
You can also unsubscribe by sending us an email to gdpr@betternow.org
Our services and website are not directed to children, and you must be over 18 years old to use our services.
Please contact us if you have any questions about our policy.
Sometimes we need to make changes to this policy to reflect our current practices. We will take reasonable steps to let you know about changes via our website.
If you are a registered user, we will notify you via email if significant changes are being made to the policy using the email address you gave us when you signed up. If you continue to use our website or services after the notification, we will regard this as your acceptance of our privacy practices.
The policy was last updated on November 25th, 2023.
